You may remove unwanted items, from your shopping cart, in one of two ways:
For YOUR security, you MUST enter the CVV/CCV code when using a NEW credit card. The CVV (Card Validation/Verification Value) or CCV (Credit Card Validation/Verification) is a 3 or 4 digit code embossed or imprinted on the signature panel on the reverse side of Visa, MasterCard and Discover cards and on the front of American Express cards. This code is used as an extra security measure to ensure that you have access and/or physical possession of the credit card itself. If you're having trouble locating the code, please refer to the images below for assistance.
Upon purchase, a personalized gift certificate will be mailed to the shipping address you provide, and should arrive within 3 to 7 business days. Additionally, you may request that we send an e-mail to your recipient by providing his/her e-mail address in the "Email To" field. This personalized email will be sent within one business day, and will include the gift certificate number and claim code (for redemption), your name ("FROM"), your recipient's name ("TO"), the amount of the gift certificate purchased, and your gift message.
PLEASE NOTE: ALL printed gift certificates will be mailed to the shipping address provided in the order. If you wish to purchase multiple gift certificates, for different people, please use YOUR shipping address.
Key codes are used to make sure your order contains exactly what we have advertised in the publication you are responding to (i.e.: E-mail announcement, catalog, flyer, etc.) If you are ordering from a catalog, you will find the respective key code on the back cover. Sales emails will also contain specific instructions on which key codes to use to get the prices and/or offers advertised. In other words, if we've somehow piqued your interest in buying from us because of some sale that sounds too good to be true, there will undoubtedly be a key code associated with that sale.
When ordering on our site, the payment screen may ask you to enter the key code.* To ensure that your transaction is completed properly, please be sure to enter the correct code.
*If you've accessed our site by way of a link from our weekly sales message or banner from another web site, a key code will not be requested.
"I do not consider a sale complete until the customer is satisfied."
- Arthur Zaretsky
Famous Smoke Shop has been faithfully serving customers since 1939. I care about your satisfaction. I stand behind every product we sell. I take pride in selecting and testing many of the cigars that we sell. I only deal with quality cigar manufacturers. Cigars are my only business. You can buy from me with confidence. You may make a return for any reason. Your return will be handled with courtesy and professionalism and the refund or replacement will be processed quickly. This is my guarantee to you, our customer. We guarantee our cigars and other products up to 30 days from the shipping date. After that time period, returns will NOT be accepted.